Ensuring the safety of our patients is our utmost priority. We want you to know that we are closely monitoring the COVID- 19 situation and taking steps to keep everyone as safe as possible. At this time, in order to protect the safety of our patients and preserve our ability to staff our sites with our talented specialty doctors and teams, ENTA will be limiting patient access at several clinical locations. For a complete list, click here.
Many of our locations will be open for allergy shots and biologic therapies during this time, but also on a limited schedule. Please contact your office for the availability of these hours. For complete information on the latest restrictions and screening process, please click here.
In response to the current emergency situation all our locations will be offering Virtual Office Visits with your local ENTA doctors. For more information, please click here.
John Monreal, Call Center and Purchasing Senior Director, is responsible for overseeing all business operations for inbound calls to our 40 clinical practice sites. The centralized call center (Patient Rapid Response Center – PRRC) is the patient’s first touch point with the practice. This division is charged with onboarding new and existing practices, in order to preserve the nuance of the office by optimizing appointment scheduling, phone triage and patient engagement. For example, the PRRC administers satisfaction surveys for all new patients. The team in the PRRC handles over 35,000 phone calls per week, the company’s web appointments and the physician preferences, using our own ENT and Allergy proprietary technology.
Mr. Monreal has greater than 20 years of call center experience, and brings to the practice a wealth of knowledge and expertise in multiple industries and business functional areas. Monreal, a native of the U.K., has global experience, having worked and lived in Hong Kong and Great Britain, prior to arriving stateside. He is a senior manager within the practice, and shares ideas interdepartmentally for the overall improvement of the business, to achieve new heights.Back to Senior Managers